Review Of Sofitel Mauritius L'Imperial Resort & Spa
Reviewed on 9/9/2016 , By
We arrived at the reception by ourselves, carrying our luggage because no one came to welcome us to our car under the hotel's porch.
After taking our ID cards and briefly explaining us about the dinner and breakfast options, the hostess gave us the directions of our room. We waited a bit, hoping someone would come with us to our rooms, bring our luggage and show us our room...but nothing... we had to bring our luggage ourselves and look for our room, we even get lost. Finally we managed to find our room. I think that this is not representative of a 5 stars hotel.
Food was good.
Room was nice and comfy.
Mini bar was empty...too bad we wanted some snacks. But apparently it is your politic not to full up the mini bar, we have to ask the reception.
For a Saturday night, entertainment was so dreary.
Bad service for the Check-out.
Overall experience was somewhat for a 5 stars hotel. Unfortunately we won't come back or recommend it.