The venue is GREAT and atmosphere really PLEASANT. Rooms are really NICE
It took 45 mins for the staff to get us through from their arrival platform to the reception and another 30mins from reception to the room.
We were finally informed that there was a huge BUG in their buggy service and that is was only temporary.
On our departure that is 2 days after...the BUG grew even bigger and we had to wait even longer to have their BUGGED buggy service
The food variety and staff service at dinner and lunch is really poor and does not do justice to a SO called 5 stars. Lots of pork and beef and hardly any lamb and vegetables
The SPA service is very selective and the procedure from welcome to finish the service is haphazard...and it was a real mess.